1. Information We Collect
We may collect the following types of information:
- Mobile phone number provided during opt‑in.
- Message content sent to or received from you.
- Optional profile information (e.g., name, email) shared in connection with the messaging program.
We do not knowingly collect sensitive personal information via SMS.
2. How We Use Your Information
The information we collect is used to:
- Deliver the Messages you request, including coaching tips, progress reminders, program updates, account notices, and promotional content (if consented).
- Respond to inquiries or provide support.
- Monitor and enhance the performance, effectiveness, and compliance of our messaging services.
- Detect and prevent fraud or abuse.
3. Legal Basis & Consent
By providing your mobile number and affirmatively opting in (e.g., texting a keyword, checking a box, or submitting a form), you give express written consent to receive Messages from Skillify. Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase.
We comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA Messaging Principles.
4. No Third‑Party Sharing of Opt‑In Information
We do not sell, rent, share, or otherwise disclose your mobile number or opt‑in consent to third parties for their marketing purposes.
We may share your information only with trusted service providers (such as Twilio) who help operate our messaging program. These providers are bound by strict confidentiality agreements and are prohibited from using your data for unrelated purposes.
5. Opt‑Out Instructions
You may opt out at any time by replying STOP, CANCEL, END, UNSUBSCRIBE, or QUIT to any Message. Once we receive your opt‑out request, we will confirm your choice and discontinue further Messages unless you re‑subscribe. For assistance, reply HELP or contact us directly.
6. Data Security
We implement a range of safeguards to protect your data, including:
- Encryption of data in transit
- Role‑based access controls
- Regular security assessments
- Strict confidentiality policies for staff and partners
7. Data Retention
We retain opt‑in records and message logs only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory requirements. After this period, data is securely deleted or anonymized.
8. Children’s Privacy
Our SMS program is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.
9. International Users
If you are accessing our services from outside the United States, please be aware that your data will be transferred to and processed in the U.S. By opting in, you consent to this transfer.
10. Policy Updates
We may revise this Privacy Policy from time to time. Any significant changes will be communicated via SMS or posted on our website. Please check the “Last updated” date to see when the policy was last revised.
11. Contact Information
For questions or concerns about this Privacy Policy or our SMS program, please contact us:
Email: [email protected]